How to Prepare for Your First Telehealth Consultation

An initial telehealth consultation is a short, focused conversation, and the more organized you are going in, the more you get out of it. A typical first call with Iaomai runs 15 to 30 minutes, so a little preparation helps you and the clinician make the most of that time. This guide walks through what to gather beforehand, how to set up your device, what the call usually covers, and how to follow up afterward. It is educational only and does not replace the guidance of your own healthcare provider.

Gather Your Health Information First

The clinician can give you more useful, personalized recommendations when they have a clear picture of your health. Before the call, pull together the basics so you are not searching for details while the clock is running. Keep everything in one place, whether that is a note on your phone or a piece of paper next to you.

Current medications: list every prescription you take, including the dose and how often you take it.

Supplements and medical foods: note any vitamins, herbal products, and medical foods, since these matter for a complete picture.

Symptom history: write down when your symptoms started, what they feel like, and what makes them better or worse.

Pharmacy details: have the name, phone number, and address of your preferred pharmacy ready.

Write Down Your Questions and Goals

It is easy to forget a question in the moment, so jot down anything you want to ask ahead of time. Think about what you are hoping to understand and what a typical day looks like for you. Are you trying to make sense of a recent diagnosis? Do you want to learn how a medical food might fit into a plan your physician is already guiding? Writing two or three clear goals at the top of your list helps keep the conversation focused, and it gives the clinician a sense of what matters most to you.

Set Up Your Technology

A few minutes of setup prevents the most common video-call frustrations. You can join from a phone, tablet, or computer, so use whichever device you are most comfortable with. Test it before the scheduled time rather than during the call.

Test your device: check that your camera and microphone work on the device you plan to use.

Find good lighting: sit facing a window or lamp so you are easy to see.

Pick a quiet spot: a private, low-noise space makes it easier to talk openly.

Check your connection: a stable internet signal reduces dropped audio and frozen video.

If you can, keep a glass of water and your notes within reach, and log in a few minutes early so a slow connection does not cut into your time.

What the Initial Call Typically Covers

A 15 to 30 minute initial consultation is a conversation, not an exam. The clinician will usually ask about your health history, your current medications and supplements, and what brought you in. You will have room to describe your symptoms and ask the questions on your list. From there, the discussion often turns to whether a medical food may fit your situation. Iaomai's formulas are EBM Medical brand medical foods intended for the dietary management of specific conditions, used under the supervision of a physician, so any recommendation is meant to work alongside the care you already receive. If genetics come up, the clinician may mention the at-home MTHFR test kit, which is ordered online through a lab partner and reviewed with a provider; the test is information to discuss, not a diagnosis on its own. Consultations are available by telehealth or in person, so you can ask about whichever format suits you.

After the Call: Next Steps

Once the call ends, you will typically receive personalized recommendations and a plan for follow-up. Take a moment to write down what you discussed while it is fresh. If a medical food is recommended, most Iaomai formulas are taken as three capsules daily with food, and a typical bottle is a 270 count, three-month supply. Reorders and auto-refills are handled by EBM Medical at 636-614-3152 or support@ebmmedical.com. Keeping a short daily note about how you are doing gives you something concrete to review at your next visit. Do not stop a formula on your own; talk with your provider first if anything feels off or if you have questions.

Keep Your Healthcare Provider in the Loop

A telehealth consultation works best as one part of your broader care, not a replacement for it. Share the recommendations you receive with your regular physician, especially any medical food you are considering, so everyone guiding your health is working from the same information. Your provider knows your full history and can help you decide what fits. If you are unsure about anything before, during, or after your call, bring it to them. For general questions about your order or getting started, you can reach Iaomai support at support@iaomaihealth.com.